Frequently Asked Questions

Yes. Shipping within Canada is available for an additional $8 CAD.

Yes. International delivery is available at an additional cost.

UK & Europe: $40 CAD

For other international destinations, please contact us for the applicable shipping charges.

Nina Boutique is a home-based business, and orders can be collected from our designated residence pickup location.

Yes. Pickup is free of charge. Exact pickup details will be shared once your order is ready.

Orders will be held for up to 2 months from the date they are ready for pickup. After this period, the order will be considered abandoned and no refund will be issued.

Absolutely! Send us an inspiration/reference image and your required date, and we’ll do our best to source something similar for you.

You can contact us via Instagram DM, WhatsApp or email.

Please contact us and we’ll check availability. We’ll also update you once the product becomes available again.

All sales are final. We do not accept refunds, cancellations or exchanges once an order has been placed. Please review your order carefully before completing your purchase.

Please record a continuous video while opening your package, clearly showing the unopened parcel and its contents.

If an item is damaged or missing, contact us with the unboxing video and your order details so we can review the issue.

Claims without an unboxing video may not be eligible for review.